TimelyCare

How can I access TimelyCare?

Go to timelycare.com/currycollege or download the TimelyCare app to register with your name and Curry email address. Once registered, you can have visits from any web-enabled device (smartphone, tablet, laptop, desktop).

Who can use TimelyCare?

Any currently enrolled Curry student, including students taking online classes.

What services does TimelyCare provide?

Medical: 24/7, on-demand access to a medical provider that can treat a wide range of common illnesses such as a sore throat, earache, cold and flu symptoms, sinus infection, allergies, and reproductive health including: birth control, emergency contraception, and sexually related infections, and more.

Scheduled Medical: scheduled appointments to speak to a medical provider of your choice at a time convenient for your schedule.

TalkNow: 24/7, on-demand access to a mental health professional to talk about anything on your mind.

Scheduled Counseling: scheduled mental health counseling appointments to speak to a licensed counselor of your choice, at a time convenient for you (up to 12 visits per year).

Health Coaching: access to a nutritional specialist to help you adopt healthier lifestyle behaviors related to sleep issues, weight management and more, as well as real-time wellness classes and pre-recorded videos.

Peer Counseling: 24/7, inclusive, and positive support system for students. Day or night, it helps students know they are not alone in their health and well-being journeys.

How much does a visit cost?

There is no cost. TimelyCare services are included for all currently enrolled Curry students.

Do I need to be on campus to use TimelyCare?

No, you can use TimelyCare from anywhere in the United States. As long as you are a currently enrolled student, including if you are taking online classes, you will have access to every service TimelyCare offers, even when classes are not in session.  If you’re outside the United States, you can use the TalkNow service for 24/7 mental health support. To connect, use a US-based phone number or VPN while abroad. 

Can providers prescribe medication?

Yes. TimelyCare providers can prescribe medications that they feel are clinically necessary and safe. Not all medical conditions can be treated virtually and often you may be referred back to the Curry College Health Center for an in-person visit and diagnostic testing. 

Will I still be able to access existing Curry College campus services?

Yes, TimelyCare supplements our existing health and wellness offerings from the Health Center and Counseling Center. 

In addition, if you’re concerned about your mental health or are experiencing an urgent mental health need after hours, please contact the 24/7 Counselor On Call for immediate emotional support at 617-333-2908, or call Public Safety at 617-333-2222.

Is the information I share confidential?

As a TimelyCare patient, your visit records will be saved as part of your medical records, and will be shared with licensed medical providers and counselors in the Curry College Health Center and/or Counseling Center. If you want to share your records with a physician outside of TimelyCare, you can print or email your records, or call 833-4-TIMELY to have a copy of your records sent to your provider.

Can I use TimelyCare services if I am under 18 years of age?

TimelyCare can provide care to minors (under 18 years old), but your parent/guardian would need to contact the Customer Support team at 833-4-TIMELY. TimelyCare will set you up with an account that you student can use until you turn 18, at which point, you can create your own account. The parent/guardian can give you the account credentials. You don't need to be in the same place as you in order to use this account. Given you are a minor, your parent/guardian would have access to your visit records if they wanted to view them in your account.

What is the wait time to see a TalkNow provider?

The wait time is 3-7 minutes on average.

If I use TimelyCare, can I still see a counselor at the Curry College Counseling Center?

We recommend that you NOT use both the TimelyCare counseling and Counseling Center counseling simultaneously. It's best to work with one counselor. If you are finding that a particular service isn't meeting your needs, it's fine to change to TimelyCare and/or the Counseling Center for support.

Will the TimelyCare provider have access to my medical history?

TimelyCare will not have access to the medical history that you provided to Curry College, either as part of your Health Form or any information from visits to the Health Center. If you receive medical services from TimelyCare, you should disclose any relevant medical information as you would for a visit to any new medical provider.

My friend has an urgent mental health need. Who should they contact?

Call the Counseling Center's 24/7 Counselor On Call at 617-333-2908 if you're concerned about your friend's mental health or they are experiencing an urgent mental health need after hours. If your friend is in immediate danger, contact Public Safety at 617-333-2222. 

What if I have questions about reproductive health? How can TimelyCare assist?

There is support for reproductive health with counseling and prescribing (when indicated) for birth control, emergency contraception, and sexually related infections. TimelyCare providers can offer counseling about pregnancy options, including termination options.

Can I access TimelyCare Services abroad?

TalkNow is a service available in most countries outside of the United States. Students can connect with either a US-based phone number or VPN while abroad. If they have any issues connecting, they can call the support line at 833-4-TIMELY, and they could have a TalkNow provider call them directly.

Will TimelyCare fill out Office of Accessibility Services documentation for accommodations (medical and mental health) or emotional service animals?

TimelyCare does not provide ESA letters. However, students can use their visit records as supporting documentation for accommodations.

What if I miss a visit or run out of my allotted 12 scheduled counseling visits?

Students will receive email reminders as they approach their visit limit. TimelyCare's Support team will work with students to allow time to finalize a plan. Students can always utilize in-person care at the College. Students who cancel or no-show within the 24-hour cancellation period will not be counted toward their visit limit.

How can I contact TimelyCare support?

To contact TimelyCare customer support, please call (833) 484-6359.

How can students access TimelyCare?

Students should go to timelycare.com/currycollege to register with their name and Curry email address. Students can then have visits from any web-enabled device – smartphone, laptop, or desktop. TimelyCare is available from anywhere in the United States.

Who can use TimelyCare?

Any currently enrolled Curry College student, including students taking online classes.

Does my student need to be on campus to use TimelyCare?

No, students can use TimelyCare from anywhere in the United States. As long as they’re a currently enrolled student, including if they are taking online classes, they will have access to TimelyCare, even when classes are not in session.

What services are available?

There are five services available:

Medical: 24/7, on-demand access to a medical provider that can treat a wide range of common illnesses such as a sore throat, earache, cold and flu symptoms, sinus infection, allergies, and reproductive health including: birth control, emergency contraception, and sexually related infections, and more.

Scheduled Medical: scheduled appointments to speak to a medical provider.

TalkNow: 24/7 on-demand access to a mental health professional to talk about anything that is concerning the student.

Scheduled Counseling: scheduled appointments to speak to a licensed counselor (up to 12 visits per year).

Health Coaching: access to a nutritional specialist to help students adopt healthier lifestyle behaviors related to sleep issues, weight management and more, as well as real-time wellness classes and pre-recorded videos. 

How much does a visit cost?

There is no cost. TimelyCare services are included for all currently enrolled Curry students.

Will students still be able to access existing Curry College campus services?

Yes, TimelyCare supplements our existing health and wellness offerings from the Health Center and Counseling Center. 

In addition, if you’re concerned about your student or they are experiencing an urgent mental health need after hours, please contact the Counseling Center's 24/7 Counselor On Call for immediate emotional support at 617-333-2908. If a student may be in immediate danger, contact Public Safety at 617-333-2222.

What is TimelyCare's customer service number?

Students can contact TimelyCare customer support at (833) 484-6359.

How can students access TimelyCare?

Students should go to timelycare.com/currycollege to register with their name and Curry email address. Students can then have visits from any web-enabled device – smartphone, laptop, or desktop. TimelyCare is available from anywhere in the United States.

Who can use TimelyCare?

Any currently enrolled Curry College student, including students taking online classes.

Do students need to be on campus to use TimelyCare?

No, students can use TimelyCare from anywhere in the United States. As long as they’re a currently enrolled student, including if they are taking online classes, they will have access to TimelyCare, even when classes are not in session.

What services are available?

Medical: 24/7, on-demand access to a medical provider that can treat a wide range of common illnesses such as a sore throat, earache, cold and flu symptoms, sinus infection, allergies, and reproductive health including: birth control, emergency contraception, and sexually related infections, and more.

Scheduled Medical: scheduled appointments to speak to a medical provider.

TalkNow: 24/7 on-demand access to a mental health professional to talk about anything that is concerning the student.

Scheduled Counseling: scheduled appointments to speak to a licensed counselor (up to 12 visits per year).

Health Coaching: access to a nutritional specialist to help students adopt healthier lifestyle behaviors related to sleep issues, weight management and more, as well as real-time wellness classes and pre-recorded videos. 

How much does a visit cost?

There is no cost. TimelyCare services are included for all currently enrolled Curry students.

Who should I contact if I have concerns about a student?

If you are concerned about a student or they are experiencing an urgent mental health need after hours, please contact the Counseling Center's 24/7 Counselor On Call for immediate emotional support at 617-333-2908. If a student may be in immediate danger, contact Public Safety at 617-333-2222.